![]() Keep in mind that if you adopt per-user pricing, you should price servers separately in order to make sure your managed backup pricing accurately reflects the extra work for server backup. ![]() So, you should certainly charge more for server backup. Backing up a server requires more work because there are typically more types of files (like databases in addition to standard files) to work with, and a greater diversity of configurations to contend with (most desktops run Windows or macOS, but on a server you could be dealing with any number of Linux distributions or versions of Windows). Q: Should You Charge More for Server Backup Than for Desktop Backup? The second situation, where per-device is preferable is when there are significantly fewer users than devices.Īgain, for more information, refer to our guide on MSP pricing models. On the other hand, per-device pricing has the advantage of corresponding more directly to the actual work and effort required. The main advantage of per-user pricing is that it can be hard to locate all of the devices in your client’s infrastructure, so charging per-user is more accurate. For more on this topic, check out our guide on pricing models:įurther reading MSP Pricing Guide Q: What Are the Pros and Cons of Per-User and Per-Device Pricing? Per-user, per-machine and other pricing models can make sense in certain situations. It is also handy because you can price your service based on bundles (e.g., you can charge a set rate for the first 500 gigabytes of backed-up data, then another rate for the next 500-gigabyte bundle, and so on). In general, billing per storage unit (e.g., per gigabyte) of data that you back up is the simplest approach. In this case, managed backup pricing depends on your situation. In this case, it’s worth charging extra for the high-value DR you are providing.įurther reading Add DRaaS to Your MSP Offering Q: Do You Bill Per-Storage Unit, Per-Machine, Per-Employee, Per-User or Something Else? ![]() You will need to live “mirror” data infrastructure that you can use to perform a DR quickly, and you will need the right staff on hand to perform the DR whenever it is necessary. On the other hand, if your client has strict RTO and RPO needs and can tolerate very little downtime, you’ll need to spend a lot more effort ensuring that you can meet those requirements. If your client can tolerate some downtime and it is relatively easy to restore data to the client’s devices, consider offering DR as part of your general service package, at no additional charge. The answer to this question depends on which kind of DR services your client needs. ![]() Q: Do You Include DR in Your Offering or Provide It Separately? ![]()
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